Product
Yes, we are. No animals were harmed and no animal testing on any of JB’s product
All of our products are vegan, all brushes are strictly cruelty-free and vegan. Eye Colors shadows are vegan.
We have many options for you to pick from within the USA. Below are some time frame estimates. This will help you make an informed decision; however, this is just an estimate.
* USPS First Class: Small Packages 0 to 12oz: 2 to 5 days
* USPS Priority: 2 TO 5 days
* Standard: 2 to 7 days
* UPS Ground: 2 to 6 days
Yes, You Can.
Sadly, when an international and USA mail gets returned, shipping fees will be incurred, For the shipping and return of mail back to the sender. A shipping invoice will be sent to USA customers and international customers will only be refunded for the cost of goods only.
Sadly, currently, we are unable to offer wholesale.
We offer free standard shipping within the US ONLY on orders $100 and above. Stay close as we offer free shipping options regularly.
Our processing time is 3-5 business days before actual shipment. During High peak periods and due to the high demand for some of our products, please allow 5 to 10 days for us to process your orders before shipment. However, we would ensure you receive your items in a fast and safe manner.
Sometimes, USPS marks a package as delivered even though it’s still in transit. Please give them some time, it’s most likely on its way to you. If goods were stolen, a claim can be filed with the carrier. We advise picking UPS Ground at checkout ONLY, just so your goods are insured.
Once orders have left Jerzey Brat warehouse the package is in the care of the postal handler. The customer is required to submit a claim directly with the courier and follow their guidelines. USPS and UPS recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.
– USPS customer service: 1-800-275-8777
– UPS customer service: 1-800-742-5877
Our website is currently the main place for your purchase. Our products are not listed on eBay and other third-party websites. If you find them there, sadly it’s fake.
All sales are final. Once an order has been placed there is no way to change or cancel your order.
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Click the “My Account / Order Status” link at the top right-hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Orders & Shipping
We accept the following forms of payment:
Visa
Master card
American Express
PayPal
State laws require that we charge applicable sales tax on orders shipped within the United States.
After your order has shipped, we would send detailed information on your tracking number. Depending on the carrier, (USPS, UPS), you should easily have access to your package transit times and progress.
Unfortunately, we are not responsible for lost or stolen items.
Once orders have left Jerzey Brat warehouse the package is in the care of the postal handler. The customer is required to submit a claim directly with the courier and follow their guidelines. USPS and UPS recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.
– USPS customer service: 1-800-275-8777
– UPS customer service: 1-800-742-5877
Sadly, if you provided an incorrect or incomplete address at checkout, we won’t take responsibility for shipping costs. A new product can be shipped after reshipping costs have been paid for.
False claims of missing packages WOULD NOT be honored. Meaning if USPS or UPS confirms delivery of your package but claims not receiving the package is received, Sadly, we won’t give a refund.
– USPS customer service: 1-800-275-8777
– UPS customer service: 1-800-463-3339
Sadly, these unforeseen events happen during transit. It’s out of our control how carriers handle Fragile Items in our absence, but we assure you all packages are packed and equipped for rough handling during transit. Please inspect your order immediately upon receipt and contact us within 48 hours to report any damage. After 48 hours we reserve the right to reject any claims of damages. All original packing materials and boxes must be retained for inspection purposes.
What to do if you receive a damaged product
- Send a very Clear Picture of the Damages
- Send your order number at the time of initial contact to expedite the replacement process.
- Give 48 hours for us to file a claim with the carrier, once it’s approved, we would send you a brand-new product.
Please note USPS claims are a little more complicated and take longer to process. We assure you we would take good care of your damaged product swiftly.
Please note we are not responsible for damages that occur in transit between third-party shippers to your foreign location. This applies to international customers shipping through services like Aramex and virtual address, this is because we have no control over how products are repackaged to your destination.
(International Customers)
Please follow the steps above and a refund will be given immediately. Sadly, we do not reship damaged products.
Most times when an order is placed, the payment is placed and held and later released by your bank. When this occurs, the transaction may reappear in your statement. Please be rest assured you were billed one time only and not twice. To verify this, please look through your 30-day statement and you will confirm just one transaction.
Sadly, we do not accept returns.
Click the “My Account / Order Status” link at the top right-hand side of our site to check your order status.
Click the “My Account / Order Status” link at the top right-hand side of our site to track your order.
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low and SAVE you money!
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Still Need Help?
For assistance contact hello@jerzeybrat.com.
To best serve you, our representatives are available to answer your calls Monday to Friday, 9:00 AM – 5:00 PM EST.